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Frequently Asked Questions

TERMS OF PAYMENT
The terms of payment are prepayment with order unless otherwise agreed by the company. There is a minimum invoice order on this web site $100.00 excluding transport and reserves the right to withhold at any time, the provision of services, in the event the buyer ails to comply with the agreed Company’s terms of payment.
 
PRICES
Unless otherwise agreed by the company, the price for the goods supplied and services provided shall be the company’s current price for such goods or services at the time of delivery and are in US dollar.
 
FREIGHT & PACKAGING
Unless otherwise agreed by the company, all prices quoted exclude delivery and standard packaging for delivery within Australia. Prices outside Australia are normally quoted FOB.

Price for freight are as follow:

$100.00 to $199.99 = $40.00 anywhere in the world
$200.00 to $299.99 = $35.00 anywhere in the world
$300.00 to $399.99 = $30.00 anywhere in the world
$400.00 to $499.99 = $25.00 anywhere in the world
$500.00 and more = free anywhere in the world

DELIVERY
Dates quoted for delivery of goods or services are estimates only. The company shall not be liable for any loss or damage arising as a result of any failure to deliver or for the delay of the delivery.
 
RETURN OF GOODS
The buyer may return any goods listed on the company’s current price list within seven days provided that such goods are returned freight paid and in original condition. Custom made products or goods exceeding the seven days limit or conditions may be returned after the purchaser accepts a re-stocking fee. Normally a re-stocking fee of 25% will be charged per delivery. The relevant Elsema invoice must accompany all goods returned and RMA numbers must be obtained prior to returning goods
 
RISK
Risk in the goods purchased shall unless otherwise agreed in written pass to the buyer upon delivery of the goods.
 
PERFORMANCE
Any figures or estimates given for performance of goods are based upon the company’s experience and are such the company obtains on tests. The company will not accept liability for failure to comply with the figures or estimates due to the nature of variable conditions affecting for example Radio Remote Controls.
 
WARRANTY
The company warranties that the goods under proper use be free from defects caused by faulty workmanship or materials for a period of twelve months from the date of invoice. The company will repair or replace all such goods or parts there of found by us to be defective within twelve months if sent to us freight paid. Our liability is limited to the warranty of any damages.
 
Do you need a licence to operate Elsema equipment's?
In Australian, New Zealand, Canada and United States America no licence is required. For other countries please contact our support department. However, the remote control needs to be certified for each country.

For example:

  • Australia and New Zealand requires AS 4268.2 (1995) compliance
  • USA requires FCC certification under Part 15.231
  • Canada requires RSS-210 compliance
What is the major difference between the FM series and GL series of remote controls?
GL series are Elsema's newly developed remote controls and it has the following advantages over the FM series:
  1. Higher security by using 96 bits instead of a 12-bit transmission
  2. Receivers can have up to 8 different output modes
  3. Transmitters are smaller and more durable

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